FORT MILL, S.C., Sept. 4, 2020 /PRNewswire/ — Allconnect, a frontrunner in gross sales, advertising and digital options for vitality firms, obtained a buyer satisfaction rating of 87 in 2019 for the second 12 months in a row, as measured by the American Buyer Satisfaction Index (ACSI). Allconnect’s rating ranks the corporate increased than any firms publicly measured by the ACSI for 2019.
ACSI is a nationwide financial indicator of buyer evaluations of the standard of services and products obtainable to family customers in america, and its syndicated outcomes are calculated independently and with out endorsement. Allconnect’s rating of 87, primarily based on about 140,000 surveys, ranks above manufacturers historically thought to be leaders in customer support, together with Chick-Fil-A, Apple, Google and Amazon.
Allconnect works with utilities nationwide to assist them turn into the model customers belief to attach all the things for his or her dwelling. The corporate’s free, one-stop service, obtainable over the telephone and by way of digital channels, connects hundreds of thousands of movers with services and products resembling Web, TV, dwelling safety, dwelling automation, vitality effectivity and inexperienced merchandise. Shoppers utilizing Allconnect’s service on-line also can change their deal with by way of USPS and register to vote. Allconnect personalizes the procuring expertise for customers primarily based upon their particular deal with and different related demographics (e.g. home-owner vs. renter).
“An important buyer expertise will all the time be the inspiration of our enterprise, and the truth that our 2019 buyer satisfaction rating outpaces each main model publicly measured by ACSI is a testomony to that,” stated Allconnect Government Vice President Kim Shumway. “Since we started measuring satisfaction with the ACSI in 2011, our place on the index has continued to rise, and we’re thrilled that our exhausting work in 2019 has gained us the highest spot. It is actually an honor.”
Allconnect, a Purple Ventures firm, affords prospects a handy single supply to check and join built-in media, broadband, dwelling safety, vitality and inexperienced merchandise. Allconnect’s companies can be found at allconnect.com, by means of utility and vitality firms representing over 50 million households, and by way of associates. By way of greater than 20 million annual shopper contact factors, the corporate acquires prospects, will increase income and generates increased buyer satisfaction for its companions. Allconnect’s 2018 buyer satisfaction rating of 87, as measured by the American Buyer Satisfaction Index (ACSI), is tied for the very best rating amongst publicly measured firms in 2018. Based in 1998, Allconnect is headquartered in Atlanta, Georgia, with extra workplaces in Charlotte, North Carolina. For extra info, go to allconnectutilities.com or redventures.com.
The American Buyer Satisfaction Index (ACSI®) is the one nationwide cross-industry measure of buyer satisfaction in america. Every year, the ACSI makes use of knowledge from interviews with roughly 300,000 prospects as inputs to an econometric mannequin for analyzing buyer satisfaction with greater than 400 firms in 46 industries and 10 financial sectors. ACSI knowledge have confirmed to be strongly associated to a number of important indicators of micro and macroeconomic efficiency. To be taught extra in regards to the American Buyer Satisfaction Index, go to www.theacsi.org
ACSI and its emblem are Registered Marks of the College of Michigan, licensed worldwide solely to American Buyer Satisfaction Index LLC with the fitting to sublicense.